~~|~~ Stiltz Elevator "TRIO" installation

STILTZ Installation
TIMELINE	Problem	Date	Resolution	Comment
8-16-2016				Payment to STILTZ installer to get things going
10-20-2016 & 10-21-2016				1st day of installation & 2nd day of installation
10-13-2016	Henk van den Ende (STILTZ) promised to supply extra remote control for elevator			Nothing yet
11-07-2016	Missing dust cover: & Dent in cab: Ugly 220V conduit	11-07-2016	Installed dust cover: Painted dent in cab: Conduit fixed	Preston of Western Stair Lifts
10-05-2016	One doorstop is loose	10-05-2016		Removed and switched off one door
11-15-2016	On Nov 15, 2016 12:37 AM, "G M" wrote: My elevator is trapped between floors! I escaped but the thing is stuck now!	11-16-2016	Problem with elevator door. Daniel of ESK came right away to fix it.	ESK Quality Remodeling LLC came right away. Western Stair Lifts replied by email @ 20 hrs later. STILTZ replied by email some time after that.
	Ugly 220V conduit (see above)	11-7-2016		This was fixed by Western Stair Lifts
11-7-2016				Time, start to finish: 83 days
11-21-2016	Questions about warranty (Henk of STILTZ)		no resolution yet	waiting...
11-29-2016	Kevin Hill delivered the promised remote control		Delivered and programmed	From 10-13-2016
11-29-2016	Henk van den Ende said that STILT's written warranty is in the mail	12-02-2016	Arrived in mail

TIMELINE	Problem	Customer Follow-up (2017...) -- Problems, Resolution (?)
12-25-2016	Email to Henk van den Ende - STILTZ Elevator safety battery not working	Subject: ~~\|~~ Stiltz Elevator Date: December 25, 2016 at 5:18:18 PM MST To: Elevator Stiltz <henk@stiltzlifts.com> ...The safety feature catches the cab and locks in-place. Unfortunately what doesn't work is the battery-back up. When the power goes off the cab freezes in the shaft but it will not go gently down. It doesn't move, nothing happens. Please reply after Christmas to let me know what to do.
12-25-2016	A quick reply (Xmas day) -	On Dec 25, 2016, at 6:17 PM, Henk van den Ende <henk@stiltzlifts.com> wrote: Merry Christmas to you as well! If traveling down and the power goes off you will have to wait about 30 seconds for the lift to switch over to the battery backup and step up transformer. Then turn the key to the off position to reset, and then back to "on" and it should go down on the battery. It will not travel upwards. Only down in an emergency Regards Henk van den Ende The home lift company
* UPDATE 2017*		A deficiency: When 2 or 3 people are in the elevator, many times the cab can twist just enough (because it's made of light weight metal - and that's good!) because the weight of occupants is not distributed evenly on the cab floor. That twisting of the cab floor can cause the elevator door to register as open, even though the door appears to be closed. I mentioned this problem in email to my local STILTZ representative / installers (Western Stair Lifts - they said that they'd report it to STILTZ) and I've not received an answer after having waited for many months. For example, when 2 people are in the elevator, the cab floor can twist just enough to prevent the elevator door from closing. When this happens, it's obvious (now, with experience) that passengers must attempt to reshuffle their positions in the cab -- to rearrange so as to shift their weight on the floor in order to circumvent this problem. It's a pain and it's embarrassing when one has visitors. Some months ago, Western Stair Lifts told me -- in response to my complaint about this -- that they would mention this problem to STILTZ but as of APR-2017 I have not been contacted concerning this problem.
5-19-2016		Subject: ~~\|~~ Stiltz Elevator Date: May 19, 2017 at 11:31:12 PM MDT To: Stiltz Elevator <henk@stiltzlifts.com> Cc: Stiltz Elevator <madeline.cassino@stiltzlifts.com> Hello, Henk - Elevator stopped working! Cab ceiling lights flicker, none of the remotes work; their batteries are new / good. Cab buttons work only sometimes. I did all the normal resets and the problem remains. I need some help! Soon :-( Thank you kindly for your soonest reply. CC: Madeline, Western Stair Lifts
7-12-2017	Emailed to Henk & to Western Stairlifts Power transient occurred - Elevator worked for only about one second afterwards and died between floors.	It broke: Nobody was in the elevator cab when the failure happened. I emailed Henk & Western Stairlifts; nobody replied, but I got them on the phone eventually.
		I reported this problem and Preston from Western Stairlifts came 12 hrs later, 5-13-2017. He discovered that a circuit breaker had blown and he reset the circuit breaker. The backup battery had drained. Preston said that the four ceiling LEDs and the remote control's receiver are powered by the backup battery and this explains why the ceiling lights had run down. I think that's a DESIGN FLAW. ! The elevator should have better surge protection! (I don't use surge protectors on my computers because a good power supply has surge protection built in. None of my powered-up computers suffered during this power transient / surge.)
1-9-2018 The elevator died again.		From: G M Date: Tuesday, January 9, 2018 5:27 PM To: henk@stiltzlifts.com Cc: Elevator Stiltz <Info@Stiltz.co.UK>; info@stiltzlifts.com I called the local service company, Western stair lifts, no response – there is only a message saying that they are on vacation until January 15 My elevator is stuck! I'm guessing it's the battery problem which I mentioned to you last year. Please reply as soon as possible!
1-11-2018 The elevator repairman is on vacation in Mexico.		From: Kevin Hill <westernstairlifts@gmail.com> Date: January 11, 2018 at 6:22:34 AM MST To: G M Cc: Madeline Cassino <madeline.cassino@stiltzlifts.com> As per my voice mail, we are currently on a family vacation in Mexico all week and will be returning home late Sunday evening. I will have Preston contact you on Monday January 15th. Sincerely, Kevin Hill Western Stairlifts
2-28-2018		! The elevator died again. The cause was that the battery had discharged because the cabin lights remained constantly ON, discharging the battery. The remote control's radio receiver in the elevator relies on the elevator's battery in order to function. It seems that this is a DESIGN ERROR. The remote control receiver in the elevator should be powered by The MAINS supply, in my opinion. This has caused several malfunctions before and I've notified STILTS about this problem last year -- There has been no reply from STILTZ.