Email exchange between TexereSilk and me: From: inform@TexereSilk.com We deeply regret that our product failed your expectations. And we apologize for it. Bamboo terry is lighter than cotton terry, yet it is more absorbent than cotton terry. Many of our customers like this fact. We have very high customer service standards, and we always try to ensure that our customers are satisfied with their purchase of our brand. As our thank you for your understanding and graciousness, we would be glad to send you the following gift with our compliments: -- A Hand Painted 100% Silk Robe for Men in dark blue color We would, in return, respectfully request you to remove your Product Review and Seller Feedback from the Amazon website. When you look at the other customer reviews, you would realize that this situation is an anomaly in terms of our quality and service standards, and we have a stellar reputation for product quality and customer service. Also, this product is fulfilled by Amazon, and all customer service issues are also handled by Amazon. We apologize on behalf of Amazon if your concerns about purchase were not handled well by Amazon. We are eager to make up for the disappointment to you. We hope you will also be so fair as to recognize this to be an aberration vis-à-vis our quality and service standards. If you accept our offer of one of the above gifts, kindly confirm to us when you have removed both the reviews. We will then swiftly process your gift shipment. Once again, we apologize for the disappointment to you. We hope you will understand. Our best wishes for a happy new year! Sincerely, Kyle Hayes The TexereSilk Team   To: TexereSilk Subject: Re: Order information from Amazon seller TexereSilk Thanks for the call today about my on-line comments regarding your bamboo - cotton bath robe. I was still half-asleep when you called this afternoon, so please accept my apology for the tone of the conversation. As you explained to me on the phone, the bamboo cotton weave is thin and one should not expect this bathrobe to be thick. In your email you say that "Bamboo terry is lighter than cotton terry, yet it is more absorbent than cotton terry". And you say that many of your customers know this." I am a man. I'm not accustomed to learning the ins and outs of what are to me, technical terms, such as "terry", "viscose" and perhaps like most, I'm a stranger to the fine distinction of cotton / bamboo viscose weaves. But I do know from sumptuous. Sumptuous, as per your description on Amazon, means luxuriously fine, lavish or splendid but I thought this wasn't so for this item. "Highly absorbent", as you say about this product is what tricked me into purchasing this from you and it's a wrong description, in my experience. It's less absorbent than an old towel, I think :( So I accept your apology and your kind offer because of your expressed deep regret. Kindest regards Ps: I think you said on the telephone that I complained on-line about your service but I don't remember that and can't imagine why I would have done that. How can I fix that for you? I ordered from you on Saturday Dec 18, with two day shipping, and about noon on Dec 23 I received your product, on time. I looked it up in Wikipedia: Viscose is a plastic made from cellulose in wood pulp in a process first patented in 1892 in Britain. Wikipedia reports that it's a viscous organic liquid used to make RAYON and CELLOPHANE. Viscose is becoming synonymous with rayon, a soft material often used to make shorts, coats, jackets, and other outer wear. Other things made from viscose are Art silk, Rayon, Modal and Synthetic velvet :) Other uses included the manufacture of sponges and absorbent cloths. I apologize for waking you up when I called. Thank you for graciously accepting our offer. We respect your observations and feedback, and will try to bring more clarity in our description. There are two reviews you have left on Amazon that I had mentioned to you: Seller Feedback and Product Review. Kindly confirm when the reviews have been removed, and I will promptly send the gift out to you. Please let me know which size you prefer: S/M or L/XL. Below, I will try to provide you links to those pages on Amazon. When you go into your Amazon account, you can find your order for the robe and then remove both reviews. 1. Seller Feedback 2 out of 5: "I thought this thing -- a bathrobe -- was light, weak and overpriced but I did not send it back." Date: December 26, 2010 Rated by Buyer: nanning001313 2. Product Review It's not absorbent. It's thin and not very absorbent. The material is unlike that of a towel; so if you want to get out of the tub or shower and put that robe on right away (to save yourself the step of towel-drying), yet keep warm, like some are wont to do, this ain't for you; nevertheless the product seems well-made -- though sumptuous, as claimed in the description -- it isn't. Again both of these can be removed from the Order section within your account. In case of any confusion, Amazon customer service is very good and prompt. I look forward to hearing from you. Sincerely, Kyle Hayes The TexereSilk Team To: "TexereSilk - Amazon Marketplace" Thanks. I guess I was still a bit sleepy when you called and thus misunderstood what I thought was a kind offer to help rectify my embarrassment when I gave that bathrobe as X-mas gift. Now, with your clarification I see that your offer is actually -- what to call it -- a BRIBE to remove my feedback. (I prefer size M, BTW :). RE: When you said in email; "We respect your observations and feedback, and will try to bring more clarity in our description." -- I think that would be a good idea; please contact me via email afterward, thanks in advance. 1. Yes, the gift of a Silk robe to the original gift recipient would be a way to rectify any potential embarrassment caused by the other robe. We just did not know if you had bought it for your own self or for someone else. 2. As for the request to reconsider your reviews, the point simply is that if you are satisfied with our customer service and this offer (and if you feel your purchase has been made whole), then there would be no need for negativity in feedback. 3. Kindly keep in mind that different people have different levels of understanding about bamboo fabric, terry cloth, viscose etc. etc. Our effort is to make sure that, given the small space we have to describe the product, our descriptive language is geared towards the largest possible majority of our target audience. Your comments have been sent to our web development team. In the next revision (for the Valentine’s Day campaign), the copywriter will keep in view the feedback in forming the verbiage for Amazon and the website. 4. I checked and saw that both the reviews are still there. Sometimes Amazon takes some time before implementing any changes. I’ll check again tomorrow, and if both the reviews are gone then will ship the package to you. Thank you again for your graciousness and cooperation. Our best wishes for a happy and prosperous 2011. Attached to all emails form  'The TexereSilk Team': "For Your Information: To help arbitrate disputes and preserve trust and safety, we retain all messages buyers and sellers send through Amazon.com for two years. This includes your response to the message above". Please Help Eradicate Intolerance

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