From: "MARY ***<***@msn.com>
Date: March 13, 2012 4:05

I am a 80 year old woman, I purchased my twin bed in Cerritos, the box frame sent with my bed has made the bed so high, I have to use a foot stool to climb into bed, what a dirty trick to play on an OLD WOMAN! When it was delivered, the delivery man threw my mattress cover at me, he seemed angry when he was pulling out the old bed, (God, I wish I had kept my old box springs) I had a $20.00 tip laying there for him, because I was going to ask him to help pull the mattress cover on. They were to take the bed and coverings , a top for the bed, they left that. My 88 year old husband had to get out there and cut that up to put in the trash. I wish I'd read all these before I purchased the bed. The bed sleeps ok - if I don't fall off. LARRY YOUR COMPANY STINKS!

10-25-2011:  A telephone call was received by the webmaster of this web page (NowScape), complaining that the page you're reading now page is being positioned in Google / Yahoo searches too high up or too prominently -- when searching for Sit n Sleep in California.  Various efforts by our webmaster to reproduce this effect failed.  The caller identified himself as someone representing a certain Larry Miller, a Sit n Sleep concern in California.

From: "David Shor" <dshor@wingmanmedia.com>
Cc: "'David Shor'" <dshor@wingmanmedia.com>
Subject: Webpage on your site

Hi,
Our client, Sit ‘n Sleep, in Los Angeles, expressed a concern about one of your web pages. Sit ‘n Sleep in Los Angeles is the nation’s leading retailer of mattresses.

I wanted to confirm that you are aware of the page on your site that needs to have a clarification that Sit ‘n Sleep Utah is not related to Sit ‘n Sleep Los Angeles.

Just agreeing with you on your sit 'n sleep story.

I bought a bed from Sit n Sleep in April, 2004. It was delivered without the
free mattress cover and with an extra pillow instead. It wasn't a huge deal,
since we had a spare mattress cover around the house.

Also, they couldn't set a delivery date quite as early as I wanted, as it was
a birthday present, so it was delivered after the birthday.

After numerous complaints had been posted here, we decided in 2008 to show a alternative ideas from Amazon.com. You can help support this site by clicking on one of the ads.     Thank you,     @Com

From: JACKIE
Date: Wed, 22 Jun 2005
Subject: === SUCK page ===
Wow, and to think I was actually considering going there! Thanks alot. Now I'm not gonna go, and I'll tell everyone I know not to shop there! Thanks.

From: SBFnewsdesk@aol.com
Date: Wed, 22 Jun 2005
Subject: === SUCK page ===
I also have had two major problems with Sit 'n Sleep. The company also goes by the name Sleep Well, Inc. and is based in Los Angeles, I believe Carson or Wilmington area. The owner is Larry Miller.

Is this the same company that everyone is talking about on your website?

If so, please let me know. I think we should all get together and file a complaint against the company. I looked them up on the Better Business Bureau and they have over 70 complaints against them.

We should take action.

YES....You may post my comments on your website without my name... but you MAY include my email if anyone would like to further comment on the store. There may be a class action lawsuit in the makings.

Date:    Mon, 04 Jul 2005
Subject: Thinking Twice about Sit n' Sleep
Thanks for creating this website.  I was about to go to Sit n' Sleep
to purchase a new bed but I'm thinking twice about that now that I've
seen all the complaints against this company.  I think I'll look for
one with better customer service and honest dealings...

A web page called UtahGateway.com [defunct now] announces Sit'n Sleep, without knowing about the bad customer reports, apparently.  Does this suck?  It appears that anyone can "get listed" by simply filling out a form on this web page -- and Sit-n Sleep has taken advantage of this:

It's too bad Sit N Sleep can't spell excellence, commitment and the contractions for 'you are'  ...and that its web site, http://www.futonsbysitnsleep.com  has lapsed.

From: ***@cs.com
Date: Sat, 23 Jul 2005 21:44:37 EDT
Subject: --- SUCK page ---
CC: ***@.com
I BOUGHT A SOFA AND LOVE SEAT FROM SIT N' SLEEP IN TEXARKANA, TEXAS. I ALSO ORDERED A ROCKER/RECLINER FROM THEM AT THE SAME TIME. STEVE TOLD ME IT WOULD BE IN-1 OR 2 WEEKS. I CALLED AFTER 2 WKS. HE PROMISED ME IT WOULD BE IN THAT WEEK. EVERY TIME I CALLED HE SAID A DIFFERENT DAY. AFTER A MONTH I ASKED FOR MY MONEY BACK. HE SAID NO PROBLEM-WOULDN'T GIVE IT TO ME THE FIRST TIME I WENT FOR IT. MY HUSBAND CALLED HIM AND HE SAID HE WOULD. I WENT TO GET IT AND IT WAS A FIGHT TO THE FINISH TO GET HIM TO GIVE ME MONEY BACK. I HAD TO THREATEN TO CALL THE POLICE. NEVER WILL I BUY FROM A SIT N/SLEEP STORE ANY WHERE.

 

Date: Sun, 28 Aug 2005
Subject: --- SUCK page ---
From: ***@juno.com
...THANK YOU VERY MUCH ...YOUR SITE HAS SAVED ME FROM BUYING FROM THIS BUSINESS..

From: "Jennifer"
Subject: --- SUCK page ---
Date: Wed, 9 Nov 2005

November 9th 2005
Isure wish that we would have seen this site before going to Sit N' Sleep in Upland CA.. We purchased a bed set there on Sunday the 6th and it is scheduled for delivery this Friday... We will keep our fingers crossed that it will all turn out ok.. If not I will post another message.

Jennifer

Date: Wed, 9 Nov 2005
Subject: Re: --- SUCK page ---

Thanks for your message, I hope all will be OK, let us know. We post positive remarks also, but so far we haven't received any. Good luck, Jennifer.

~~@Com

Subject: --- SUCK page ---
Thanks for the info. Because of this website, I will NOT be purchasing a mattress from Sit 'n' Sleep, even if it is FREEEEEEEEEEE. Thanks for the heads-up.

Annika

Date: Thu, 5 Jan 2006 14:36:32 EST
Subject: --- SUCK page ---
 
Rickey Johnson, salesman at the Glendale, CA Sit n’ Sleep store promised me a $50 refund if I bought the bed (09/04/05). I had a gut feeling I didn’t want to deal with this store, but went a head with it.

09/05/05 The bed was delivered.

09/10/05 I called Rickey Johnson. He said I’d get the $50 refund, but it normally takes a while.

09/21/05 I called Rickey again. He said I’d get it.

10/26/05 I called the Glendale store concerning the $50 refund Rickey promised. Steve said Rickey wasn’t in and gave me Corporate 800-961-1997. The bed squeaks! I’m fed up and just want a refund. They said they don’t give refunds, but they’ll send a new mattress & box spring next Wed. Nov. 2 and also give me the $50 refund.

11/04/-05 It turned out to be the frame that squeaks. They wanted to charge me $50 COD, but signed the exchange ticket No COD.

11/06/05 They will call Sat. night to set a time for frame delivery on Sunday. Then I should get the $50 rebate. I don’t know why the rebate is connected to the frame exchange. They are separate issues. The person I spoke to didn’t have an explanation for this.

11/14/05 I called Corporate again and spoke to Alice. She assured me that I would be getting my $50 refund within 7 to 10 business days.

01/05/06 I still have not received the $50 refund. It has been 4 months!

It's not even about the $50 refund, it’s that I feel like a fool for falling for such a gimmick from lying cheats. The new replacement frame is now squeaking like crazy. Every time I sit on the thing my blood boils.

Date: Thu, 5 Jan 2006 13:05:14 EST
Subject: --- SUCK page ---

Hi there,

I came upon your website while looking for similar Sit 'n Sleep experiences that I might use in my dispute with the company over my mattress purchase.

We purchased an Eastern King mattress for roughly $1500 in July of 2001. It sat on the frame they delivered until November 2005, when we were finally able to purchase the headboard/footboard we wanted. That's when we realized that they gave us the wrong size mattress set. It did not fit on the expensive new bed we had purchased. I dug out my old paperwork and sure enough, my pink invoice states we ordered an Eastern King, but my white delivery manifest contains the codes "CKM" and "CKB" at the end of the model numbers, which I now realize probably stand for California King mattress and box spring. I called the Laguna Hills store where we purchased the mattress, and was told there was nothing they could do because too much time had lapsed. I asked for the number for corporate and spoke to Shannon there, who said he would speak to the vice president of the company and get back to me. The following day, he left a message on my answering machine saying there was nothing they could do. I know that the general statute of limitations for small claims cases such as these is 4 years, so I'm guessing they figured I have no recourse. But I plan to call again today to see if I can get anywhere, and if not I will be attempting to file a small claims case anyway, hoping the judge will take my set of circumstances into consideration.

(You are welcome to post this on your site, but please keep my email address private.)

Subject: --- SUCK page ---
Date: Thu, 9 Mar 2006

In March of 2005 I bought a Muralex box springs and mattress from sit and sleep for $3000.00 as I figured I would not need to purchase another for 20 years. My last mattress lasted for that period of time. After sleeping on it for a few nights my back started to hurt. Mind you I thought this was an outlandish price to pay but my husband said if we spend good money that we will be happy. After I waited the sixty days that you have to give it it just didn't feel any better. So I went in and the salesman at the Glendale store gave me the opportunity to pick a firmer mattress which I did. The new mattress was $800.00 dollars cheaper and I didn't ask for the difference because I was only interested in the way It Feels. He assured me that keeping the same Muralex box springs and only exchanging the mattress would not make a difference so I agreed and took delivery and ate the additional money. Now ten months later I am stuck with a Mattress that droops 3 inches where my husband and I sleep. I don't sleep at night and have back problems and am excruciating pain every day. This mattress has definitely contributed to my back pain. I recently went to Vegas for the weekend and the mattress at the hotel was a dream where do they get their Mattresses from .I always sleep good at a hotel.

Date: Sun, 12 Mar 2006
From: Send an Instant Message "Nguyen"
Subject: Sitn Sleep Customer Services at City of Industry are BAD

Sit'n Sleep customer services are so bad. Don't shop at Sit'n Sleep at City of Industry*. The one is grand opening.

One of the sale man at Sit'n Sleep city of Industry just want you to buy it and he doesn't care that we are happy or not. If you don't buy it or you have to think about it he will says something that is not nice to you.

We really want to buy but it turn us off because that guy says something not very nice to us so we walk out and never come back again. If we shop something expensive we have to think about it before buying right. Everybody shop around before deciding to buy something.

So don't come to Sit'n Sleep at City of Industry to shop. They have a very bad customer service. We will go there unless they fire that bad guy.

* Emphasis in original email

From: JPBULMA15@xxxxxxx.com
Date: Wed, 5 Apr 2006
Subject: --- SUCK page ---
Ihad plans to buy a California king also but not now thx for web site.

From: PsychicEyeMarina@aol.comDate: Wed, 26 Apr 2006
Subject: --- SUCK page ---
Iwas just about to leave house to go to Sit'n sleep - now I decited to take care of my laundry instead and look for a mattress on the weekend when I'll have more time to look somewhere else. Thanks for the web site!

Sit'n Sleep vs. Sit n' Sleep

From: "Pastor Tim Scorziell" <calvaryinman@juno.com>
Date: Tue, 23 May 2006
Subject: --- SUCK page ---
Hi,
I was reading the comments on your website and I would like to add my own:
Sit n' Sleep in Salt Lake City, Utah and Sit 'n Sleep in Southern California are not related. This website seems to have been set up to inform consumers regarding questionable business practices of Sit n' Sleep in Salt Lake City, UT. It seems appropriate that this website allow clarification of this in order to maintain its credibility.

One comment mentioned that Sit 'n Sleep in Southern Cal has over 70 complaints posted with the Better Business Bureau. Do you realize that Sit 'n Sleep in Southern Cal has been in business well over 50 years and probably delivers 5,000 or more mattresses per month? 70 complaints posted with the BBB would be a statistical "zero" complaints for a company as old and large as Sit 'n Sleep.

--- Pastor Tim Scorziell <calvaryinman@juno.com> wrote:

As a pastor who is sincerely surrendered to God Almighty, by far the most
challenging circumstance I encounter is dealing with those who have been duped
by "men of the cloth". These men, who portray God to always be on the brink of
bankruptcy, intentionally claim association with God and misrepresent God in
order to promote their own egos. These "men of the cloth" do indeed lie
constantly because they have an agenda, which is to exercise control over the
lives of others.

Please takes a moment to consider this:
History records three and a half years of the life of Jesus. In the account
of His life, He is constantly at odds with the "men of the cloth", ie, the
religious leaders of the day. His disciples were common men, fishermen
mostly, who had no pedigree or religious schooling/training. He hung out with
drinkers and hookers, etc. and received much criticism for it. As history
records, He was executed by the "men of the cloth" for not keeping the status
quo.

God has been totally misrepresented by "men of the cloth". There is no more
effective way to malign someone other than to claim to know, have association
with or to represent them.

And since I have a sensitivity to those who are being harmfully
misrepresented, I am still compelled to dialogue with you, hoping that you
will choose to set the record straight.

Larry Miller is the owner of the Sit 'n Sleep chain in Southern Cal. This
chain only operates stores in Southern California and not in Utah or Texas.
As you and I discussed several weeks ago, the majority of posts to your
webpage refer to Sit 'n Sleep locations in Upland, CA, Gardena, CA, City of
Industry, CA, Glendale, CA, and refer to Larry Miller personally, and Southern
Cal in general. These two companies clearly have no relationship to one
another, other than similarity of name (Sit 'n Sleep versus Sit n' Sleep).
You have good reason to be critical of "men of the cloth" who willfully,
unashamedly misrepresent God to promote their egos and agendas. And if you
willfully choose to continue to unashamedly keep the Sit 'n Sleep Southern Cal
posts on your website, what does that say about your character? Isn't the
purpose of your website to expose the imperfect character of another? Have
you not implied yourself to be above such? This is the character and nature
of man, always pointing the finger while overlooking one's own depravity.
The true God of the bible is the creator of life. Besides the gift of life,
He offers men and women "salvation of their souls". I once thought that I had
no need for my soul to be "saved", that is, until I could no longer lie to
myself. My pride lied to me and I thought I was better than everyone else. I
am no better and no different than those I hate, period. I now understand
that God has not turned a blind eye to all of the injustices of men. No, He
will deal with all of the unjust acts that each of us has done, either in/by
the execution of the innocent Jesus, or at the day of judgment. We get to
choose.

You obviously have an instinctive and passionate desire for justice...awesome!
May I suggest that you ask God to reveal to you what's true and what's
false. I have found, by investigating first hand, that the bible clearly
reveals the character and nature of both man and God.
Take care,

Tim Scorziell

Sat, 10 Jun 2006 09:06:06
From: "PENFOLD"
Subject: --- SUCK page ---
Sit And Sleep just sucks
My Dad and I just won't even go there just because of the SUCKY Commercials on the TV & Radio
I'll be adding to my blog that Larry Miller's going to Hell

Pete Isaacson
mailto:penfold@artnet.net

From: "Annee Della Donna" 
Subject: --- SUCK page ---
Date: Mon, 26 Jun 2006
I had a similar experience- they refused to deliver a bed I ordered and failed to show up twice to deliver! They were rude and refused to give me the bed even when it was paid in full.

How can I call the company or is this just a waste of time?

Annee

From: "joseph guzman" <jguzman13@socal.rr.com>
Subject: --- SUCK page ---
Date: Mon, 10 Jul 2006 12:43:16
I purchased a $1,500 mattress set from sit n sleep montebello California. I experienced problems after six months and gave the store a call. I was told I had to make an inspection appointment with consolidated business to determine if there in fact was a problem. I scheduled an appointment a representative inspected the mattress a told me that a decision was forthcoming. I was told that it was normal wear and no refund nor exchange would be made. I now know what sit n sleep means when their commercial states your killing me Larry, their product killed me to the tune of $1,500!
ed guzman po box 1161 san fernando ca 91341.

Subject: --- SUCK page ---
Date: Sun, 6 Aug 2006 09:18:07 -0600
According to the phone book, they had the largest ad - so naturally, I go - intending to purchase a futon that day.

I went in, and the store was rather small - no big deal. They appeared to have a decent selection. The two employees at the desk never took their eyes off of a game on the television, and the volume was fairly loud. I was the only customer in the store!

They didn't greet me, didn't ask me if I had any questions, never acknowledged that I was there.

Just for kicks, I stuck around for about 15 minutes to see if either of the two guys would get up and say something. Not a thing....It was a terrible customer service experience and I will never go back.
[Signed]   Salt Lake City

Date: Tue, 29 Aug 2006 11:37:11
Subject: :(:(:(
Hi cry babie

I shopped at “Sit and Sleep”, great service!!! They made it crystal clear NO REFUNDS, only exchanges.

You have way to much time on your hands, get a friggin job. If you have one of those, try a hobby.

Signed

Get over it!!!

Let’s see you post this.

Date: Tue, 5 Sep 2006
Subject: --- SUCK page ---
WE BOUGHT A JAMISON MATTRESS SET ON 7-17-03 .THEY TOLD US IT HAD A TWENTY YEAR WARR. .TWO YEARS AFTER WE GOT IT IT HAS STARTING TO SINK IN THE MIDDLE OF THE MATTRESS. TRIED TO HAVE SOMETHING DONE ABOUT IT AND THE OWNER TOLD US THERE WAS NOTHING WRONG WITH IT. PAID 999.00 FOR IT. MY BACK HURT ME EVER MORNING WHEN I WAKE UP .. ITS A 999.00 PIECE OF JUNK . WHAT CAN I DO?...WE CAN'T AFFORD TO BUY ANOTHER ONE...WE NEED HELP TO GET IT REPLACEd.........SIT N SLEEP IN CARROLLTON, GEORGIA IS WHERE WE GOT OURS.
[signed]

Date: Wed, 06 Sep 2006
From: "Walt Haddock" <tragdesigns@sbcglobal.net>
Subject: --- SUCK page ---

 I purchased a $2000 Nature's Rest solid latex foam mattress from Sit 'N' Sleep in 2001. By 2004 the center had begun to collapse, causing the sleeper(s) to roll to the center. Neither Sit 'N' Sleep nor Nature's Rest successor, Consolidated Bedding, Inc. (who manufactures and distributes Nature's Rest, Spring Air, Chattam & Wells, Four  Seasons, Comfort Flex, Back Supporter, and Infinity mattresses) would honor the warranty. Instead, they added exclusions and limitations that were not part of the original warranty. There was a very faint stain which could not have happened while in my possession, and because of it's faintness, could have been there all along and not noticed at time of delivery. The stain exclusion was not on the original warranty. A "body depression" exclusion of 1-1/2 inches was added. Contracted inspectors refused to properly test the mattress in the center, instead just pressed down around the edges (one actually slugged it with his fist) and said there was nothing wrong. Yet one of them, the VP of the inspection company admitted to me that he did roll to the center when lying on the mattress.

I will NEVER buy another mattress associated with Consolidated Bedding or Sit 'N' Sleep again. I am having to take them to small claims court to enforce the warranty.

Walt Haddock

PS:  I'm so disgusted with that bunch that I take every opportunity to expose them. I'm willing to answer e-mails if the inquirer identifies the subject matter. Thanks for the opportunity.

"Walt Haddock" < tragdesigns@sbcglobal.net >

Subject: RE: --- SUCK page ---
Date: Fri, 3 Nov 2006 10:36:37 -0600
From: ...@MeridianIQ . com

From: Futures2freedom @ aol.com
Date: Sat, 9 Dec 2006 12:48:31 EST
Subject: Re: --- SUCK page ---

Date: Sat, 13 Jan 2007
From: barbara@***.com>
Subject: --- SUCK page ---

From: Tailothecat@******.com
Date: Sun, 4 Mar 2007 12:18
Subject: --- SUCK page ---

I just got fooled into a $2,000.00 purchase from the Sh*t & Sleep in Torrance, CA.  I went to look at a Tempurpedic, but I guess they don't make much commission off of that.

So I ended up with what I call a very expensive, 'Beauty "no" rest.'
I haven't gotten a good night's sleep on it yet.
I hated it from the first night, and let them know.

The salesman hasn't called, nor answered my Emails.  I can't believe I fell for this!
Their "comfort trial" states you have to keep it for 60 days. I'll be dead if I can't sleep for 2 months!

He also told me it was a $200.00 restocking fee. The fine print states it's 20% or not more than 500 bucks
A pretty hefty fee for making the wrong purchase. (Based on the salesman's advice.)

Spread the word!  Don't buy from these shysters.
You're nuts if you do.

Also, you'll notice they have their own models of mattresses, so they never have to give out free ones.
Nobody else carries the same models from what I have gathered.
Don't fall for their annoying ads and schemes.

I am out $2,000 bucks, and haven't slept since.
[...]The salesmen don't answer Emails or phone calls.
If they do help me out, I'll let you know.

From: Tailothecat@******.com
Date: Wed, 7 Mar 2007 21:09:
Subject: --- SUCK page ---

From: "John Maxwell"
Date: Tue, 20, Mar 2007 15:30:15 -0700
Subject: Information please - Mattresses -  Jonathan

From: Yglias boody 01:13 AM 3/29/2007
Subject: --- SUCK page ---
Well I am not giving any INFO...I go by (THE BAD GUY, THE SHOW STOPPER, also the I THINK SHOULD GO TO APPLE ONE TEAM) you guys are a bunch of losers....if you would have bought a good bed you cheap bastards this wouldn't have happen I LOVE S"N"S in CALI....FUCK MATTRESS TRAIN were gonna pull a train on you...You think you can buy some under ware then change your mind and change it for something else...HELL NO. Lay on it test it and fork out the money...you want to break out your penny's instead of dollars then don't cry.....Sell some medicine bitches....hahahahaha

From: JS <***0@yahoo.com>
Subject: --- SUCK page ---

At 11:02 PM 1/10/2008, you wrote:
Paid  $ 3,800 for a MEMORY FOAM mattress set.  Don't waste your money on this one.  Manager at the store in City of Industry does NOT even want to talk with you about anything.  The MEMORY FOAM pillows given as a "gift" are also NOT what they profess they are. They DO NOT bounce back into their regular shape after laying on them. We e-mailed the company about two months ago and still waiting to hear from them !!!!!!   They just opened a store in West Covina,CA. also.  Now, the sales pitch is "FREE GAS".   Then, they tell you about having to purchase a $ 80.00 mattress cover so that your warranty can be valid.  I was having terrible back problems and decided this was "the way to go" after hearing so much about it - wrong !!!!
 
NO NAME - just a one-time customer, after all of this and what I read on this site.  The re-stocking fee is really ridiculous at that rate.

Date: Wed, 13 Feb 2008
From: [name withheld] _lgn@verizon.net>
Subject: --- SUCK page --
I purchased a Sit-N-Sleep Mattress set the Miralux Honor Plush model for about $500. I had it less than 2 weeks and problems with it. They replaced the box-spring, and about a week later it's squeaking as well. I was told that I should have purchased a $1,000 mattress set in order to eliminate the problem. They are delivering me another box spring on Feb. 14-08. Don't these people realize that they are spending more on delivery and swapping out a box spring over and over, and it would be cheaper to refund my money than to keep redelivering a box spring that starts to squeaks again and again.

Maybe if they slept on mattresses from another company they wouldn't be so sleep deprived and would be able to think rationally and do the right thing, refund my money and take the crappy mattress set back.

I have asked for my money back and for them to pick it up and get it out of my home and I'll take my business elsewhere. They refuse to do that. I contacted BBB and filed a complaint through them over the net, and hopefully something will get done that way.

However, the Sit-N-Sleep located at 14300 S. Main St.-Gardena, CA. 90248 may be in for a big surprise when I decide to get a large poster-board and write in big black lettering how they sold me a defective mattress set and refuse to refund me my money and get the piece of garbage out of my home.

Since the public sidewalk is public domain, I have every right to protest against a company that has bad customer service that don't tell you that there is a restocking fee of 20% and you have to upgrade with them on another mattress set.

I just want my money back, for them to get this bed out of my home, and sever ties with them once and for all. So this coming weekend, you all might see me standing out in front of the Sit-N-Sleep mattress store in Gardena protesting against these "CROOKS" that take your money and leave you with a defective mattress set.

Below are the refund policy of Sit-N-sleep, but they don't even follow them either!

https://www.sitnsleep.com/index.php?id=54
How do I return merchandise?  All returns must have a Return Authorization number. To obtain a Return Authorization number, call Customer Service at 866-888-5953 or send an e-mail to onlinepurchase@sitnleep.com.

Customer Service is available 8 a.m. to 8 p.m. Monday through Friday and 9 a.m. to 5:30 p.m. Saturday and Sunday (Pacific Standard Time. You may return any item within 30 days for a full refund or exchange without any additional shipping charges, as long as you obtain a Return Authorization number from us. (The only exception is for return of furniture items weighing over 20 lbs. Contact Customer Service for details on how to return larger furniture items)

There's a good chance I'll be out there protesting in Gardena soon. If anyone would like to join me, you are welcome in doing so.

name withheld

Date: Sat, 19 Apr 2008 10:22
From: ***@yahoo.com
Subject: Sit n sleep CALIFORNIA!
To: nowsc@yahoo.com

Could you believe SNS sold us a returned Tempur-pedic mattress. We did not know this until we removed the outer cover to wash after we moved and saw about a dozen small white stains with a white film around them. EWWWWWW! These were not on the unzipable cover only on the under cover. They claimed the mattress came directly from Tempurpedic but Tempurpedic had no record of the purchase. Tempurpedic, it seems has the largest number of returns in the industry so what does SNS do with the 90 day returned mattress??? They claim they send them back to the factory but that would be really expensive in shipping. They do not return calls and deny everything. I will be taking them to Small Claims Court.
Feel free to forward any similar stories.

From: ******@aol.com
Date: Mon, 12 May 2008
Subject: Sit 'n sleep

 

OK, the comment before mine said the Sit 'n Sleep in Los Angeles took offense to the Sit 'n Sleep in Utah. I don't know why, they're just as bad! We didn't have any problem with delivery or the look of our mattresses. After buying two mattresses extra thick, we changed our minds and traded them for the regular size. Done without a problem. Everything seemed fine. But after 3 months, by oldest son's mattress had a major indentation in the middle where he normally slept the most. He's barely 100 pounds! We couldn't believe it, and no one wanted to help us get our money back or trade it.

I'll never buy another mattress from Sit 'n Sleep again! Shame on them for selling used mattresses!

From: ***@cox.net
Subject: --- SUCK page ---
Date: Tue, 27 May 2008

SIT 'N SLEEP IS NOT THE STORE I THOUGHT, AS SAID ON THE INTERNET, IT "SUCKS" I PURCHASED A BED ON TUESDAY A.M. AND WAS TOLD IT COULD BE DELIVERED ON SATURDAY THE 31TH ALL I NEEDED TO DO WAS CALL BACK WHICH I DID AT 6:00 P.M. AND WAS TOLD THEY WERE FULL, THE MANAGER, DOUG VANRUDEN OF THE LAGUNA STORE SHOULD NOT HAVE TOLD ME THAT IN THE MORNING AND THEN SOME GIRL TELLING ME IT CAN'T BE DELIVERED, THE BED IS PAID FOR AND I CAN'T EVEN GET A REFUND WITHOUT GOING THROUGH THE CORP HEADQUARTERS, NEVER AGAIN AND NEVER WILL I RECOMMEND THIS STORE TO ANYONE. BETTY

Subject: --- SUCK page ---
Date: Fri, 10 Oct 2008 16:01:02 -0700
Thread-Topic: --- SUCK page ---
From: *******.org
 

From: Denise Crocket <*on-file*@verizon.net>
Subject: Spam: --- SUCK page ---

The most annoying thing about Sit n Shit is their totally annoying TV commercials.
Iabsolutely HATE that fat, whiny little * CENCORED * piece of shit.
I wanna see him get his fucken head blown off with a 12 gauge. Now THAT would be a GOOD commercial.
Frank Scarfiotti  Los Angeles

From: "*** JONES" <***@msn.com>
To: <nowscape@yahoo.com>
Subject: --- SUCK page ---
Date: Tue, 14 Apr 2009

I PURCHASED A CARSONS PILLOW TOP MATTRESS SET FROM CONNS ON THE 14TH OF FEB. THIS IS THE WORST SET OF MATTRESS I HAVE EVER HAD. I CALLED THE COMPANY THE NEXT DAY(2/15/2009) TO COMPLAIN, AND GET AN EXCHANGE ON THE MATTRESS, AND I WAS TOLD THAT THERE IS NO EXCHANGE OR REFUND ON MATTRESS. I DID NOT KNOW THAT AT THE TIME OF PURCHASE, AND NO ONE TOLD ME. THE MATTRESS ARE VERY SOFT, AND THEY SINK IN THE MIDDLE, IT IS LIKE A HOLE IS IN THE MIDDLE OF THE MATTRESS.

I TRY TO ROLL OVER TO MY RIGHT, AND I CANNOT ROLL OVER ON THE MATTRESS, BECAUSE THEY ARE SUNKEN IN THE MIDDLE. THEY ARE HORRIBLE. I WAS PROMISED THAT SOMEONE FROM SERVICE WOULD COME OUT AND CHECK THE MATTRESS, AND I HAVE YET TO GET A PHONE CALL FROM THE COMPANY AS TO WHEN THEY ARE COMING.

I AM VERY DISSATISFIED WITH THIS SET OF MATTRESS.

*** JONES
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Consumer's Desired Resolution:

I WOULD SETTLE FOR A NEW SET OF MATTRESS, PREFERABLEY NOT PILLOW TOPS.

MARIO CAME OUT AND INSPECTED THE MATTRESS, AND HE SAID SOMETHING IS DEFINITELY WRONG, AND HE WOULD SUBMITT THE REPORT TO CONNS.
I CALL 2-3 TIMES A WEEK, AND NOTHING HAS BEEN RESOLVED.
I AM ALWAYS PROMISED A RETURN CALL, AND I HAVE YET TO HEAR FROM ANYONE, THIS IS POOR CUSTOMER SERVICE.

THE MATTRESSES ARE HURTING MY BACK, AND I AM TIRED OF TRYING TO SLEEP ON THEM, PLEASE DO SOMETHING ABOUT THESE MATTRESS ASAP

THANKS,

***JONES

From: ***@aol.com
Date: Mon, 22 Jun 2009 17:41:17 EDT
Subject: --- SUCK page ---

I bought a 2300 Chattam and Wells mattress from Sit and Sleep with a Mattress pad that would guarantee the mattress from any stains. The mattress has sunken in over the five years and I called for the warranty inspection to have it taken care of. I was told when we bought it that any problems within the ten years that they would replace the mattress. The company sent out some guy who took measurements and said I would be contacted about the warranty. Approximately five days latter I received a letter from Sit and Sleep that due to a Stain on the mattress the warranty is null and void. The mattress pad sold to us was to guarantee the mattress warranty and not allow any stains to the mattress. The stain is the sized of a Quarter on a Cal. King mattress because the mattress paid did not due it job. I am thinking of filing an action against Sit and Sleep and Chattam and Wells but it is hard to get the information on the warranty from the company. Does anyone have any experience with this that can help us? It is obvious that Sit and Sleep did not back up the warranty on the mattress paid that would have not voided the warranty and you would think that a small stain would void the warranty. Anyone out there thinking about buying one of these should take note.

From: *@sbcglobal.net
To: nowscape@yahoo.com
Subject: --- SUCK page ---
Date: Wed, 2 Sep 2009

I really Hate Sit and Sleep. I purchased a $1000 Miralux mattress from the store in Norco, CA. Within 8 months the mattress was so bad you could hardly sleep on it. They sent the "technician" out to test the mattress and of course he said the mattress was ok. Now I'm not entirely ignorant and I'm not a mattress inspector, but any person can see with their own eyes the deep impressions in the mattress. We waited another 3 months and made another claim and they allowed us to exchange the mattress. We gave them and Miralux another chance and within 6 months the new Miralux Treasure Firm is in worse shape than the original. This mattress in killing my back yet.

From: *****yahoo.com
Date: April 18, 2010 2:35:02 AM MDT
Subject: re: sit n' sleep

We went to Sit n' Sleep in Puente Hills, CA today. The reason we went there is because we bought a Sleep Number bed 2 weeks ago. Although we like the Sleep Number bed so far, we're not sure if that's a good purchase after reading others reviews on it. BTW, I really think air bed is a good idea since it's not like spring mattress will "bent" eventually. However, many people were complaining about the air bump and the maintenance fees, we feel like we should at least compare spring mattresses before we make the decision to keep it or not.

So we went Sit n' Sleep today. The sales guy was nice. Since not many people at the store (probably only me and my husband on Saturday afternoon!!), the sales guy tried his best charm to make the deal. The sleep number bed we bought was $1500 after $500 cash back deal, so we were looking something similar price there. After trying whole bunch of mattresses there, we like Stearns and Foster Queen bed for $3999. The sales person said he made a best deal for us for $3400 tax included.

Well, we really like the mattress, but we're not sure if $3400 sounds a right price since we haven't even done a research online yet so my husband said to me that he wanted to do a research first before we buy another mattress. After all, we're going to pay $200 to Sleep Number if we decide to return it.

The sales guy just won't give up. He tried to "lurk" us putting a deposit to "lock" the best price he offered - $3400. He said it just to "protecting" us because once we step out, he cannot guarantee the price later. And if later we still decide not to buy that mattress, they will return the deposit so it's risk free for us. You see, you lock the best deal price, and if you change your mind later, you will get it back. Man that's a lamest sales trick ever. That trick only triggers our suspicion. Why do they keep asking us to give them our credit card to put a hold on the card?? That is so wrong.

Anyway, we went home and did a research. You know what? The most expensive Queen mattress from Stearns & Foster Mattress Co. is only $2299 something. We don't remember the exact model that we were looking at there, but it's much less than the price they offered.

They are dishonest people period.

From: ****@aol.com
Date: April 16, 2010
Subject: --- SUCK page ---

We bought a mattress from Sit 'n Sleep in 2004 from store in Tarzana. The mattress came with a 10 year warranty. After five years the mattress developed a ditch which was more than 2 inches. The store send an inspector to verify our complaint. The gentleman took pictures of the matters and provided in the pictures that the mattress was totally damaged. He also added that the mattress has no stain on it. Within a week we received a letter from the store for a credit of approximately $800 for the mattress as the box spring was not damaged. We went to same store to use our credit and picked a new mattress.

At first the manager of the store told us that we MUST buy the box spring. We explained that the box spring is perfect and there is no need to replace it. Then she stated that if we do not purchase a box spring then we do not have warranty on the mattress. We decided to buy the mattress without warranty. Due to a death in the family I had to go to New York for funeral. I went to the store and made sure that the delay will not affect our store credit. Was assured by a different sales person that the credit is valid for six months.

Upon my return in a week we ordered our new mattress. Today was the delivery date. The truck parked. A gentleman came to check the mattress and saw a stain on the mattress. For the life of me I still do not see ANY stain, like the first person who came almost four weeks ago and did not see any stain. (our mattress cover is very thick with a very thick foam!)

The gentleman suggested that we can't use the store credit due to invisible stain and they will take additional money to deliver the mattress!!!!!!

I called customer service and they supported the gentleman's statement. I asked for additional inspection and asked why their first inspector did not see the spot. The answer was the spot happened during last few weeks.

Bottom line, they never intended the replace our mattress. We will purchase another mattress from different stores. After spending five days on the new mattress (one day stayed home for the first inspector, went to store two day to pick up a new mattress, one day for the delivery of the mattress and another additional day for the second inspection) they hoped that one would agree with them and pay the additional amount. This is not how a reputable merchant does business.

We are extremely disappointed by Sit'n Sleep and will never purchase anything from any of their stores.

From: *****@charter.net>
Subject: --- SUCK page ---
Date: June 15, 2010 1:27

I purchased a $3,700.00 bed from Sit N Sleep in Upland Ca. It was a Duke University study, Sleep to Live green series for people with bad back issues. It sucks!! They have come out to measure the bed, which is a joke, since they measure with a piece of string with no one laying on the bed. Mine is 11 months old and I roll into a hole in the middle, thereby sleeping on a slant all night. They said it's because I didn't rotate my mattress. I am a single 60 year old woman! I can't lift the damn thing and was told when purchased I would NOT have to rotate it at all!!
My back is worse than ever!! Don't buy from Sit and Sleep anywhere!!

Sit 'n Sleep on Wikipedia

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