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Scams -- Dishonesty -- Abuse -- Censorship


Mark Miller Toyota

168 Auto Repair


    Complaints 1

    Complaints 2
    Complaints 3
    Complaints 4



Two of the multiple billings

JustAnswer.Com continued to bill me:
Is this a scam?
JustAnswer gave me the incorrect answer about what's needed to fix the problem with my car, but they billed me four times!

WITHOUT my authorization Just Answer billed me continuously for four months!  Look:

Post Date Description


1/1/12 9/22/11    JUSTANSWER *MECHANICS
888-587-8220 CA
1/1/12 10/6/11    JUSTANSWER *MECHANICS
888-587-8220 CA
1/1/12 11/6/11    JUSTANSWER *MECHANICS
888-587-8220 CA
1/1/12 12/6/11    JUSTANSWER *MECHANICS
888-587-8220 CA



Better Business Bureau (BBB) Website for Just Answer: Click Here.   In January 2012 these BBB complaints obtained:

BBB Customer Complaints Summary
        558 complaints closed with BBB in last 3 years
        184 closed in last 12 months

   Complaint Type

 Advertising / Sales Issues   54
 Billing / Collection Issues 249
 Delivery Issues     8
 Guarantee / Warranty Issues   22
 Problems with Product / Service 225
 Total Closed Complaints 558


Problems with Product / Service
Billing / Collection Issues
Billing / Collection Issues
Billing / Collection Issues
Problems with Product / Service
Advertising / Sales Issues
Guarantee / Warranty Issues
Advertising / Sales Issues
Problems with Product / Service
Advertising / Sales Issues
Billing / Collection Issues...
< Page 1 of 107 >  



From: "JustAnswer Customer Support" <support@justanswer.com>
Subject: [...]: Re: I just answered your Toyota question on JustAnswer
Date: January 2, 2012 4:39:53 PM MST
Reply-To: support@justanswer.com

Thank you for contacting JustAnswer.

I am sorry for any inconvenience this may have caused you.

Our system shows that you are signed up for our subscription program which caused you to be billed for a monthly subscription charge of $60. As requested, we have canceled your subscription and turned off the feature for you.

I can assure you that you will not be receiving any recurring charges from now on and will only be charged on every question that you will be posting on our site in the future.

In reference to your payment, since we have canceled the charge in our system, you should see a $180 credit on your statement within 3-5 business days.

Thank you for using our service, we really appreciate it. Please let me know if you need further information or assistance.


Customer Support
JustAnswer LLC

How is our support? Let us know what you think:

These thieves -- they owe me $220 but they only want to refund $180.  It's like pulling hen's teeth...

From: "JustAnswer Customer Support" <support@justanswer.com>
Subject: [#NHO-243756]: Re: I just answered your Toyota question on JustAnswer
Date: January 2, 2012 10:58:59 PM MST
Reply-To: support@justanswer.com

> Re: "...you should see a $180 credit on your statement..."
> Asshole. I should see $220 -- forty dollars more!  Even now you are trying to cheat me! You can't keep any of my money. You do this to everybody, I know now now. You are dishonest. I will contact the BBB now. Let me know ASAP that you have credited everything you tried to steal from me, you criminal!

Thank you for your reply.

The only other charge on your account is a $40 deposit that you paid last September. I have refunded that charge for you. You should see the funds on your end in 3-5 business days.

If you have further charges you are concerned with, please reply with the details so that we can take care of it for you.

Best regards,
JustAnswer Senior Support

My refund:


I reported this via BillGuard.com:


Your email is welcome.  Publisher's statement:  Any inaccuracies will be corrected, if brought to publisher's attention.
This web page has been brought to the attention of
Just Answer. Address:  38 Keys Ave,  San Francisco, Suite 150, CA  94129.  Tel: Phone: 415-929-9921,  1-888-587-8220, (415) 929-9921 .

Do these things suck? ~~ Unpleasant experiences with companies and organizations. Scams.
Page updated  2014-05-22