|
My opinion:
Verio went
HYPERBOLIC after it had
seen this blog. At first, the snot-nosed,
pimple-faced kids at Verio did not UNDERSTAND.
They knee-jerk-reacted with what had worked for Verio in the past --
get rid of pesky customers who disagree,
or who complain !
Kill, censor their accounts and
don't refund them for the unused portion
of the money customers had pre-paid, in good
faith. Verio's policy is
to cloak a legitimate, helpful response, claming that the customer had violated the
obscure and all-encompassing
"Other-clause".
Very clever, Verio! When a Customer's email is
List-Blocked, because of another Verio-hosted spammer, probably, THIS is Verio's modus operandi:
-
Try to make the pesky
customers contact " other departments" within Verio.
-
If A customer complains (or
publishes what happened), kill that customer's account, no warning!
-
When asked, say that the reason for
killing the account is the customer's
"Other Activities".
|
It took Verio 5 days to retaliate, after seeing my
blog.
No doubt Verio had meetings to kick this thing around.
The censorship minded Verio upper management puppets decided
to kill my two-year paid-up account and send me this
email:
|
Verio has several items in its policy to which its
victims MUST adhere.
I violated a policy called
"Other Activities"
 |
|
Reply
from Verio: Hello,
This has been forwarded to Verio's abuse department.
|
Date: Thu, 7 Jul 2005 15:37:13 +0000
From:"Verio Support" <support@verio.net>
To:"JUL" <nowsc@yahoo.com>
CC: <root@verio.net>,
CC: <abuse@verio.net>,
CC: <updates@verio.net>
Subject: [V-1-295535548] Domain nowscape.com
|
|
The kid at Verio didn't
understand or read completely, so I tell him more...
No, you
misunderstand. I'm not complaining about the contents of the email...
there is no abuse. I'm complaining about
not receiving my email: […]
Please pay more attention when reading. I have had this problem before, my
email not going thru. I have several domains with you and am establishing a
new domain this weekend, but will not host with you. It's too difficult to log
onto my account and change things […]
And I let off a bit of steam, which
had been building for years, over how difficult
it is to FIND and log on to Verio's user account to change things like default
email
address, passwords, etc.
|
Date: Thu, 7 Jul 2005 17:34:15
-0700 (PDT)
From:"JUL" <nowsc@yahoo.com>
Subject: Re: [V-1-295535548] Domain nowscape.com
To:"Verio Support" <support@verio.net>
|
|
Verio tries to shunt a legitimate problems
to a side track.
Hello,
We apologize. Unfortunately, we do not handle your accounts, nor your
mail.
[sic!]
[Hmmm.. then what am I paying you for? ]
You'll need to email
support@verio-hosting.com or call them at 800-551-1630
options 4, 1, and 1.
Regards,
support@verio.net
|
 |
|
YOU could
forward this! WHY do I have to do this, especially now that you know
the problem? What is the matter with you people? Please cancel my domains
N0WSCAPE.C0M, xxx.com and yyy.com, send refund check to me,
you know where I live. I don't do business this way, being chased all over the
goddam place... |
|
|
Hello,
I'm forwarding this to the correct support department.
For future reference that department is:
Verio Shared Hosting Support
support@verio-hosting.com (with domain or IDS case number in subject)
800-551-1630
options 4, 1, and 1.
Regards, |
Date: Fri, 8 Jul 2005 04:41:54 +0000
From:"Verio Support" <support@verio.net>
To: "JUL" <N0WSC@yahoo.com>,
CC: <support@verio-hosting.com>
CC: <support@verio.net>,
CC: <updates@verio.net>
Subject: Re: [V-1-295535548] Domain N0WSCAPE.C0M
|
|
Thank you;
This is closer to the level of service I expect when something breaks.
I'll be waiting for a call in the morning and please, for now, do NOT
cancel my
3 domains as I had requested in anger, before -- let's wait to see what happens
tomorrow. Best regards,
--[name]
|
Date: Thu, 7 Jul 2005 21:52:08
-0700 (PDT)
From:"JUL" <N0WSC@yahoo.com>
Subject: Re: [V-1-295535548] Domain N0WSCAPE.C0M
To:"Verio Support" <support@verio.net>
|
|
Hello,
I am copying our Web Hosting support division on this email. Please
group reply so they will also stayed updated on this case.
Regards, |
Date: Fri, 8 Jul 2005 05:56:54 +0000
From:"Verio Support" <support@verio.net>
To:"JUL" <N0WSC@yahoo.com>
CC:"" <support@verio-hosting.com>,
CC:"" <updates@verio.net>
Subject: Re: [V-1-295535548] Domain N0WSCAPE.C0M [IDS-7963064]
|
|
|
|
|
Test
from Tech Support |
Date: Fri, 8 Jul 2005 03:38:59 -0700 (PDT) From: Michael Davis <mdtechsup@yahoo.com>
Subject: Test from Tech Support
|
|
I wait to see what will happen... |
|
|
 ..The next day I write:
Is this all you are going to do? If so, please cancel the domains I have with
you that I told you about yesterday. If not, tell me what to fucking-expect,
OK? I have a very bad satisfaction level with you Verio people, and I have
already opened 3 other domains with Yahoo, and I will move there with the Verio
domains, in a jiffy, if I get more piss-poor performance like this or if I'm
left in limbo with a 22-character "Test from Tech Support" message like this
and nothing else. I asked for someone to fucking-call me this AM and
nothing
happened. I will Blog you, I told you; the URL you know because I told you
yesterday, bub: http://www.N0WSCAPE.C0M/suck/Vreio-is-shit.htm . |
Date: Fri, 8 Jul 2005 19:28:04
-0700 (PDT) From:"JUL" <N0WSC@yahoo.com>
Subject: Re: [V-1-295535548] Domain N0WSCAPE.C0M [IDS-7963064]
To:"Verio Support" <support@verio.net>
|
|
The address
for Web Hosting support is support@verio-hosting.com.
Please use this address so your issue may be addressed promptly.
Thank you, |
Date: Sat, 9 Jul 2005 08:08:03 +0000 From:"Verio Support" <support@verio.net>
To:"JUL" <N0WSC@yahoo.com>,
CC: <support@verio-hosting.com>
CC:"" <updates@verio.net>
Subject: Re: [V-1-295535548] Domain N0WSCAPE.C0M [IDS-7963064]
|
|
|
|
|
Thank you for contacting Verio Web Hosting Support.
I have looked into the issue regarding:
*********************************
554 Denied rejected mail
*********************************
I found your IP address in two blocked lists. This is one:
Resolved 198.66.196.246 to www.N0WSCAPE.C0M.
[www.N0WSCAPE.C0M. has 1 MX record mail-fwd.mx.verio-web.com.(50)]
198.66.196.246 was found in NOMOREFUNN!
no-more-funn.moensted.dk -> 127.0.0.7
31/03/02 importet from fiveten after SPAM
This IP is as a part of a listed netblock. This does NOT indicate that we think
YOU are a spammer. This indicates that we in general don't trust your
ISP/Country/Connection type. However if you click "Delist/Exclude IP" your host
will be
automatically removed.
Remember that if we receive Spam from your mail server it will get listed
again, so please do not Spam.
I had this block removed and this is the message I received:
IP address 198.66.196.246 has been removed from the database, but note that it
will be added back in when the next Spam is received.
It should be gone from no-more-funn in a few hours, when the zone file is
regenerated. If you were sending an email to a site using this list, please try
again in a few hours.
If you don't want to get listed again, don't send Spam.
The other list is:
Blars Block List
I will be sending the information I have gathered to our Abuse department for
further investigation and review.
If you have further questions concerning your account, please visit our support
documents located at:
http://www.verio.com/support/dsp_support.cfm
Best Regards,
Michael
Tech Support
support@verio-hosting.com
If you
discover that your account is still experiencing the same problem that
you first reported, please reply directly to this message. In your reply,
(a)
Inform us that the problem has not been resolved and
(b) Provide any additional
information that you think may help us to further troubleshoot the issue.
However, if you are reporting a new or different support-related issue, please
complete our "Contact Submission" form located at
http://www.verio.com/support/contacthosting.cfm. After we receive your
message, we will get in touch with you as soon as possible.
Thank you for choosing Verio! |
From:"Michael Davis" <support@verio-hosting.com>
Add to Address Book
Subject: Re: [IDS-7963064] N0WSCAPE.C0M 554 denied error
To:N0WSC@yahoo.com Date:Sat, 9 Jul 2005 07:15:58 -0400 (EDT)
|
|
|
|
Dear Michael
RE: "If you were sending an email to a site using this list, please try again
in a few hours."
How would anyone know if they are sending an email to a site using this list ??
Don't you know... you are the VERIO expert, I'm only a user, for christ's sake.
And why can't YOU do this checking, to see if the problem is resolved, after
all, Michel, the ball is in your court, I'm the goddamn customer, I pay you so
you should do your job and determine if the problem needs further fixing.
Correct me if I'm wrong. I'm going to blog this kind of funny customer
resolution that you people have, this is the second time for this problem that
I'm sidetracked. Again, I request a refund for the time my email did not work,
I leave it up to you to determine what's fair -- I know it has been at least 3
months. I will cancel all my domains with Verio of no satisfactory resolution
comes of this. |
Date: Sat, 9 Jul 2005 06:11:27
-0700 (PDT)
From:"JUL" <N0WSC@yahoo.com>
Subject: Re: [IDS-7963064] N0WSCAPE.C0M 554 denied error
To:"Michael Davis" <support@verio-hosting.com>
|
|
Thank you for contacting Verio Web Hosting Support.
I have looked into the issue regarding:
*********************************
Checking your other domains for inclusion on blocked sender¡Çs lists.
*********************************
As for your second email, I have forwarded your case to our Abuse department
and it would be literally impossible for me to know every service on the
Internet
that is using a blocked senders list. There are many of them. The sentence you
sent is from the blocked senders list not Verio.
I could not find your other domain names in our database. If you will let me
know what they are I will be more than happy to check them for you. I am sending
your request for a refund to our customer service department but no one will be
able to call you until Monday (7-11-2005).
I am not sure how your IP was placed on any of the blocked senders lists. It
could be someone spoofed your IP and that is what got you listed but since I
don¡Çt have access to that information I can not be sure. This sentence, "If you
don't want to get listed again, don't send Spam," is from the blocked list owner
and not from Verio so it is not a feature of your account.
If you have further questions concerning your account, please visit our support
documents located at:
http://www.verio.com/support/dsp_support.cfm
Best Regards,
Michael D.
Tech Support
support@verio-hosting.com
|
From:"Michael Davis" <support@verio-hosting.com>
Subject: Re: [IDS-7963064] N0WSCAPE.C0M 554 denied error
To:N0WSC@yahoo.com
Date:Sat, 9 Jul 2005 10:35:01 -0400 (EDT)
|
|
Thank you
Michael. RE: "If you don't
want to get listed again, don't send
Spam." I do not want this feature, it makes
my email unreliable. I never had
this feature when I signed up with Verio. Also, I never spam anyone, so it's
a mystery to me how this happens. If it happens again, I will cancel all my
Verio
accounts and domains. For now, for as long as my email has not been working, I
would like a refund. Please direct this request if this is not your department,
and have someone call me also. Then please check all my domains with
Verio for
this blocked-list-problem. I’m serious, I’m going to cancel if I don’t hear
from someone real soon, this is the third goddamn time I’ve asked to be
called.
Thank you for what you did, Michael. I will not use your "Contact Submission"
form, it's too difficult to log onto my Verio account... it's different and
HIDDEN each time I need to use it.
Thank you kindly in advance
--[name]
cc: Kevin, |
Date: Sat, 9 Jul 2005 05:28:08
-0700 (PDT) From:"JUL" <N0WSC@yahoo.com>
Subject: Re: [IDS-7963064] N0WSCAPE.C0M 554 denied error
To:"Michael Davis" <support@verio-hosting.com>
CC:...@N0WSCAPE.C0M, kevint@hamlethomes.com
|
|
Date: Sat, 9
Jul 2005 19:00
Subject: Re: [IDS-7963064] N0WSCAPE.C0M 554 denied error
To: "Michael" <support@verio-hosting.com>
I've tried to reconstruct what happened here:
http://www.N0WSCAPE.C0M/suck/Verio_1.htm
If there are any errors or omissions, I'll be happy to fix them. I still can't
figure out how to log on to my account, from your main page, it's very
confusing. I want to change my password, etc. jesus christ, why must it be so
difficult to do this?
Thanks for your help, Michael.
|
Date: Sat, 9 Jul 2005 19:00:54
-0700 (PDT) From:"JUL" <N0WSC@yahoo.com>
Subject: Re: [IDS-7963064] N0WSCAPE.C0M 554 denied error
To:"Michael Davis" <support@verio-hosting.com>
|
|
Howard,
This email is to inform you of the
termination
of the
N0WSCAPE.C0M hosting account currently
with Verio. This account has been terminated for violation of our Acceptable
Usage Policy (AUP).
If you would like to review our AUP please visit:
http://www.verio.com/about/legal/aup.cfm ["Other
Activities"]
Best wishes, [sic!]
Verio
Abuse Team |
From abuse@verio-hosting.com Tue Jul 12
14:40:02 2005
X-Apparently-To: N0WSC@yahoo.com via 206.190.48.226; Tue, 12 Jul 2005
14:40:03 -0700
X-Originating-IP: [131.103.218.143]
Return-Path: <support@verio-hosting.com>
Authentication-Results: mta201.mail.mud.yahoo.com from=verio-hosting.com;
domainkeys=neutral (no sig)
Received: from 131.103.218.143 (HELO mail07c.vwh1.net) (131.103.218.143) by
mta201.mail.mud.yahoo.com
with SMTP; Tue, 12 Jul 2005 14:40:03 -0700
From: abuse@verio-hosting.com
Subject: Re: [IDS-7963064] N0WSCAPE.C0M - AUP
Violation
To: N0WSC@yahoo.com
Date: Tue, 12 Jul 2005 17:40:02 -0400 (EDT)
|
|
Dear
Abuse team,
Did you post my zipped files to me yet? Nothing has arrived! If not
sent
already, please send now using OVERNIGHT delivery, as I'm ready now to upload
the latest edition of N0WSCAPE.C0M to my new ISP. Thank you for the email
address for canceling my other domains; I will email your Customer Service
Department next week regarding this. This weekend I’ll be busy undoing
your
handiwork, so thanks, at least, for mailing the CD ASAP. Please let me know
when you ship the CD so that I can go to the post office the next day, thank you
kindly in advance for your reply. |
Date: Fri, 15 Jul 2005 11:05:10 -0700 (PDT)
From: "JUL" <nowsc@yahoo.com>
Subject: Re: [IDS-7963064] N0WSCAPE.C0M - send zip DC
To: abuse@verio-hosting.com |
|
Hello,
Well, I did tell you to send the material to my regular mailing address,
the
one I gave you when I signed up, and that if you can't find it, you should use
my address from the Domain Name Registrar, Network Solutions, or simply look in
WHOIS. I told you those 2 things, yes!
Wait please...
...OK, *I* looked up the address for N0WSCAPE.C0M in WHOIS, it is:
["Howard"]
PO Box xxxx
yyyyyyy, ST zzz18
I really need these data now ASAP, to get the latest version up, so please mail
it OVERNIGHT EXPRESS now, if you can see free to do that. As it is, I’m having
one hell of a time with this, signing up with a new ISP, changing the Name
Servers -- after having apparently and unintentionally violated your "OTHER"
AUP
rule. You do not warn your victims, er, customers, or talk them first –- you
knee-jerk delete their accounts. Shoot first, ask questions later. It’s a
good
policy, I do the same thing on my “sucks & abuse” pages J
The good thing that came out of all this is that my new ISP is much more
friendly and responsive and cheaper and has more features and disk space and
bandwidth and tools and name recognition and no hostility; I can even easily
find the form to log into my account; so, as it turn out you will have done me
a
favor, if I don't cunt the time and effort spent and the money lost from sales.
I just wish you had said something -- that you could not find my mailing
address
in your very own Verio files; it would have saved me an additional 2 days of
lost revenue. |
Date: Fri, 15 Jul 2005 13:16:03 -0700 (PDT)
From: "JUL" <nowsc@yahoo.com>
Subject: Re: [IDS-7963064] N0WSCAPE.C0M - AUP Violation
To: abuse@verio-hosting.com, ...@N0WSCAPE.C0M
|
Censorship
@t VeriØ.Net ...
