That's not "Rob's" real business card... Well, we did do the nose :) ~ I did add the picture.  He called the police when my wife tried to close her account at the Trolley Square (recent shooting rampage) branch.  I was there too.  Yes, she finally did receive her money but closing an account at Wells Fargo was a hassle.  The Manager expelled me (not my wife) from the bank; we both had accounts there.   There had been no 'abuse' -- in the current politically correct sense or in any sense. Rob simply instigated this.  He just kicked me out for no reason, or just to be mean, to flex his flabby muscle, it seems.  WELLS FARGO seems mean -- it seems to hate at least some of its customers -- see links below.

Would YOU be satisfied?

 

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 The short of it...

My wife did not like the bank.  We went to our local branch to close the account.  We were led to a clerk.  A conversation ensued; later the clerk said he would close my account, too, against my will: (my wife and I each each had an account there.)  The manager was called; he told me to leave the bank.  I did -- peaceably.  He called the police.  The police came.  All my wife tried to do was to get her money back because she (and now I) don't like the bank's policy.

Keywords:  Wells Fargo, Utah, account, close account, difficulty, police, Trolley Square, Salt Lake City, Don Robinson, close husband's account,  Bank, banks, bank manager, links

The police came,  Here are some pictures.  There should be bank security video of this also.  I'd like to see it. (One of the policemen told me it's may be to call the FBI because my wife took pictures because the bank building walls happen to be in the background).  God bless America!  I'm guessing that's an Islam-related fear, what with 9-11 and all... I don't know.  Osama bin Laden might be interested in my wife's snapshots?  I think he's more interested in killing infidels... Mormons, atheists and others; but what do I know.

 The boring details...

WELLS FARGO
WELLS FARGO	WELLS FARGO
The WELLS FARGO branch in Trolley Square is housed in a converted SALT STORAGE facility.  Trolley Square was once the central garage for trolleys in Salt Lake City.  In these photographs, one can still see the concrete chute in the wall above the ATM, which was used to access the salt.   445 Trolley Square, Salt Lake City, UT 84102 (801) 364-6003.  After the last picture was taken, the policeman asked me to ask my wife to stop taking pictures.  It's a public place for gods' sake!  The TV crews were'nt asked to stop filming, during the recent massacre next door!

Here, the police seemed unconcerned about having their picture taken, as they filmed the demonstrators.

---

REFUND...   

 Wells Fargo returned my wife's money 'mit Ach und Krach', but no heed (no refund) was given to the other bank-things we returned -- *recently purchased personalized checks.  The refunding was done inside the bank while I was forced to wait outside; so I could not complain about the bank not refunding the value of the personalized checks.

Family photo of Talović (2007) Mass murderer at Trolley Square

 WELLS FARGO     The next-nearest bank branch that I know about is on North Temple street in Salt Lake city, on the West side neighborhood near the freeway, across from the Motel 6.  That branch was robbed the day before yesterday; I saw a report on the local TV news. I think it had been robbed at least once before, a couple of years ago or so.  It's dangerous to enter a bank these days, it seems.  The branch from which I was ejected and where Mr. Robinson called the police, the Trolley Square branch, is adjacent to the city's old brick trolley garage -- it's now a shopping mall -- where earlier this year a young immigrant, Bosnian, if memory serves, went on a shooting spree and killed several people (see recent shooting rampage).  A man who said works for Wells Fargo called me today (May 5 2007).  He said I'm never allowed to enter the Trolley Square branch.  I don't know if this was a hoax or if he really worked for Wells Fargo.  He also threatened to close my account.  All this because my wife closed her account where she did not like the steep overdraft fee? Is this good service?

Would YOU do business here?

It's my opinion that Wells Fargo should concentrate on keeping customers' money safe, pay descent interest, make timely money transfers, etc., and provide good customer service.  The bank should not be involved in willy-nilly threatening customers with account closure and the manager should not call the police or otherwise threaten a longtime customer.  Now, four days later, no one from Wells Fargo has contacted me to tell my why the police was called or why they threatened closure of my account -- my wife closed her account and my banking activities have nothing to do with that.  It's her money and she can do with it as she pleases.  Yes or no?

Trolley Square 2004. The Wells Fargo branch is in back, to the left

If the bank follows through on its threat to close my account, I'll have a new set of problems -- my automatic transfers into this account will go to never never land. What will happen to that money?  This is a good reason never to allow automatic transfers INTO your account!  If you change banks or if this happens, you'll have to re-arrange everything. Take banks out of the loop. I can think of better ways to spend my time.  Joseph Smith, the inventor of Mormonism and the founder of Salt Lake City, Brigham Young felt the same way.  After all, it was the Mormons who first issued "Anti-Banking" notes in America.

Blog of May 4 2007:  I called the Police to get a case number and report of this incident.  The police seems to have no record of it.  Soon I will go to the police station and show the pictures to identify the officers.  At least one police officer took notes (see pic #4 above). It seems that I'm entitled to some impartial account of why this happened.  Stay tuned...

May 6 2007:  I received a  letter from a Mr. Garth Oborn who identifies his title as "agent" in the word-processed letterhead, stating that Wells Fargo would close my account in 30 days.

May 8 2007: In preparation for a forced closure of my account, I looked around for a new bank today.  I compared interest rates on savings accounts:
 

I would not have noticed that Wells Fargo pays such low interest compared to the credit unions, if it hadn't been for this rude awakening : )

May 9 2007: The Wells Fargo internet people tell me that the regional manager has been notified about this problem and will contact me.

May 10 2007: Letter --

June 25 2007: Officer Zesiger did not bother to reply -- yet

June 25 2007:  Wells Fargo sent me a check some time ago, sans any kind of accounting to show How any deposits were credited.  Now I'll need to call them to find out what happened to the money.

ORIGINAL MESSAGE:
-----------------

RE: Don Robinson, Wells Fargo branch manager Trolley Square branch, Salt lake city, UT -- Incident Mar 1 2007 -- police report was filed:

Dear Don Robinson, It has been more than 25 hrs since I emailed you yet I have received no reply. [snip]...

(#7482-005214-5221)


RESPONSE
-------------------
From: Wells Fargo Online
Posted At: May 4, 2007
Subject: Personal Credit Management questions (#7482-005214-5221)


I have forwarded your message to Mr. Don Robinson, you will receive a response directly from him.

Sincerely,
Wendy Smith
Wells Fargo
Online Customer Service


ORIGINAL MESSAGE:
-----------------
I have not heard back form anyone at your bank; I would like to ask again why my wife and I were treated so shabbily at your branch and why the police was called.

I ask you, because there seems to be no extant police report of the incident.

Thank you kindly in advance for your soonest reply,



RESPONSE
-------------------

From: Wells Fargo Online
Posted At: May 7, 2007
Subject: Personal Credit Management questions (#7482-005214-5221)

Thank you for your recent reply. I spoke with the branch manager directly on your behalf. For additional information regarding this incident, we ask that you please contact Garth Oborne of the local police department. Garth Oborne can be reached at 1-801-246-8562.

Sincerely,
K. Davis
Wells Fargo
Online Customer Service



ORIGINAL MESSAGE:
-----------------
Thank you for your response. Before, you told me to contact Mr. Don Robinson, and now you tell me to contact Mr. Oborne. I wasted a whole week following your advice, contacting Robinson at the email address on his business card. After reading your email I did go to our local police department downtown, today, as you suggested -- and they do not know of your Mr. Garth Oborne.

So why don't you kindly relay to me the information concerning my problem which you gleaned by your conversation, with the branch Manager, Mr. Robinson. THAT would be greatly appreciated. That failing, please have someone higher up contact me or reply here, as I am very tired of this stonewalling and run-around.

Please give me the mailing address of your headquarters and of your regional manager.

In addition to the things I mentioned before, I now request to see or obtain a copy of your surveillance video and other records of the incident on May 1 2007 between 4:15 pm and 5:25 pm at your Trolley Square branch, SLC UT.

Thank you kindly in advance for your soonest reply.




RESPONSE
-------------------
From: Wells Fargo Online
Posted At: May 11, 2007
Subject: Personal Credit Management questions (#7482-005214-5221)

I am writing regarding your recent email and I apologize for the confusion.

Garth Oborn is with Wells Fargo Corporate Securities Department and he is now handling this matter. He has asked that we forward the following information:

I have been directed by Wells Fargo Corporate Security to remind you of the following:

You were sent a letter dated May 4, 2007 wherein you were informed that Wells Fargo has made a decision to close your account on June 6. Within that letter, you were informed that you may choose to close the account on your own should you choose to do so, yet do not return to the Trolley Square bank. As well, you were informed that your assigned contact regarding this matter, is Wells Fargo Security Agent, Garth Oborn. Should you have questions, you may call Mr. Oborn during regular banking hours at 801-246-8562. Further efforts to bother other bank employees with this issue is considered harassment. Applicable to this matter, Wells Fargo Corporate Security directs you to "Cease and Desist" all efforts to communicate in any manner with the manager of the Trolley Square bank.

Sincerely,
Kathy Jackson
Wells Fargo
Online Customer Service



ORIGINAL MESSAGE:
-----------------
I have NOT been contacted by your regional manager yet, like you said -- promised. That's what I am waiting for. It seems that each time it's someone else of you who responds, making communication very difficult, ineffective an inefficient since I have to explain everything over and over again, ad nauseam. Please fix this so that it's the same person, if I’m to be contacted again and use my email address or my mailing address or my phone number. This s/b easy, not difficult.

Best regards,



RESPONSE
-------------------
From: Wells Fargo Online
Posted At: May 14, 2007
Subject: Personal Credit Management questions (#7482-005214-5221)

I am writing regarding your recent email and I apologize for the frustration.

The District Manager will not be contacting you because Mr. Garth Oborn has taken over this matter. In our last response we provided his name and phone number as the person you need to contact. Please call Mr. Oborn directly at 801-246-8562, his is now your point of contact for Wells Fargo.

He is fully aware of your concerns and can answer any and all questions you have related to this situation.

Sincerely,
Kathy Jackson
Wells Fargo
Online Customer Service


ORIGINAL MESSAGE:
-----------------
Posted At: 07:10:41.000 05/14/2007
Posted To:
Subject:

First you say the District manager will contact me? I wait one week and now you say she will NOT contact me. What kind of outfit are you running there, at Wells Fargo? I will therefore contact her myself.

Please give me her mailing address, phone and email. I have not heard from Mr. Garht either.


RESPONSE
-------------------
I am writing regarding your recent email and I apologize for the continued frustration.

Online Customer Service is unable to assist you in this matter. I have forwarded your latest email to Mr. Garth Oborn for review. Please contact him directly at 801-246-8562, for further assistance.

Sincerely,
Kathy Jackson
Wells Fargo
Online Customer Service

The Wells Fargo Mail system is no longer working -- they have cut me off.

Subject: Wells Fargo Injustice
Date: Wed, 6 Aug 2008 17:24

I am very appalled by what transpired for you and the run around that
you were given from Wells Fargo, but I hate to say that I am not
surprised.

I am a college student in Utah, married last year, poor, and living
the average college student-married life.

I closed an account with Wells Fargo on August 21st of last year,
(2007), to bring the money to a different bank with my husband. The
bank, luckily, gave me no trouble, although, now I wish they had
bothered to mention something to me.

I recently got a collector's call fro ma certain agency saying that I
owed them, on behalf of Wells Fargo, almost 800$.

I have had a perfect credit and do not recall purchasing any item for
800$, so naturally, I call the debt department of the bank, who
proceeds to tell me that they were for a sprint bill of 234.20 and a
Chase Credit Card bill of 494.19, both payments sounding accurate that
I would have those amounts to those particular businesses.

The only problem was that the customer service man, Dennis was his
name, told me that the payments had gone through, not just been
posted, on August 20th, and that I had closed my account on the 21st.

When he put 2 and 2 together, he said audibly, "Oh, well, that's
weird." And admitted to me and my husband on a 3 way call that it had
been their mistake..... but we still owe them 800$.

Back in my single days, when I closed the account, I had been smart
and made sure the payments went through before I closed the account,
which had obviously not happened.

When I closed my account, the teller told me of no payments pending,
and proceeded to, evidently, give me TOO MUCH MONEY, which was only
brought to my attention [now], a YEAR after I closed the account.

Going from being a rich single adult, to a poor married wife
obviously makes a world of difference in this matter. As I withdrew
about 8,000 $ that day, 700$ would not have mattered in the slightest,
and I was responsible to make sure this payment had gone through.

Is it US that must pay for this mistake? I understand that I do owe
you money, that I TRIED to pay you, and your records SAID I did in
time, and I will be happy to pay you, ON MY OWN TIME, as I had
intended to when I made sure those payments were processed initially.

I could have even paid it 3 months later, 4, 5 even, but a year? They
have given me 30 days to pay this large bill or it will go on my
credit, and given me 2 hours to decide if I will do so or not.

I've called the local branch to see who I could contact, and I was
told that the only representative that could help me at all was this
Dennis I had already spoken to who had been less than helpful.

Why are we, this good, nice mormon couple, being punished for a
teller's mistake?

If there is a number or person or email you could make me aware of to
help me in my situation, seeing as I have been able to locate NONE,
that would be great. I live in city-name, and check my email at withheld@aol.com


Thanks,
(name withheld)

"We were victims of on line identity theft at our Wells Fargo account"
Wells Fargo Bank soliticiting mortgage applications by phone
Wells Fargo Bank - Posting false negative credit to bureaus
Is this true? "Wells Fargo, which agreed to pay $12.8 million to settle a lawsuit claiming the bank unlawfully exempted as many as 4,500 workers from overtime pay by classifying them as analysts or consultants."
Music man -- the album
www.theatre-musical.com/musicman/libretto2.html
www.wellsfargo.com/press/150celebration20020318?year=2002
Google more Wells Fargo complaints

Ps: I recently had a break-in in my car-- some things were stolen.  In chatting with officer D. Zesiger (above), he told me that the Salt Lake City police will likely not do anything to investigate the theft, even though -- as I told him -- I had given the police good leads to follow)

If there are any inaccuracies in this report I invite interested parties to bring them to my attention and they will be corrected or deleted.

 Note:    Emails received will be posted here, with or without name and email address. 

A copy of my other web page, linked to here has been shown or sent to Wells Fargo.

Do these things suck? ~~ Unpleasant experiences with companies and organizations. Scams.

Page updated
 2008-08-07